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My door was fixed promptly but service man was not personable. He didn t explain what was the issue he just went right into fixing it. When he gave me total and I asked for the break down he responded with repeating the total. I proceeded to explain I was given a certain amount for the service call and scenarios for additional cost so it would help to know break down. He then told me I was dyslexic for switching 2 of the digits I gave him. He said he was joking but the entire time he was short with me so all jokes aside. I simply wanted to know what I was paying for.
Today was a good day. We finally have access to our garage door and it hangs perfectly on its track. Our technician was very nice and knew what he was doing. No news is usually good news, but after the many times we have previously tried to have it fixed, today was a success worth celebrating.
Another great experience with AE Door & Window. When torsion spring on garage door broke, they were out 2 days later to replace it. They lubed both doors while taking care of that one to help prevent future problems. Previously they replaced both original garage doors as well as the front door, greatly improving the appearance of the house. Our experience with sales & service has been and continues to be excellent.
They were quick to set up an appointment and flexible when the initial time didn’t work out for me and got to me the next day. The man who showed up was courteous and gave me a call before he arrived so I knew when to expect him. Once he arrived, he was professional and quickly fixed the problem with the garage door in about 15 minutes. Will use again for all our garage door needs